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  • What is your Shipping Policy?
    We use Royal Mail as our primary shipping provider. Our current processing time is 1-2 business days. UK Standard Shipping : £1.99 (Free UK Delivery for Orders over £40) EU Shipping : £6.00 (Untracked Standard) or £10.00 (Tracked) Please note, we cannot be held responsible for any delays caused by Royal Mail. For EU Mainland, Customers are responsible for any customs and import taxes due. In a hurry and need a delivery asap, get in touch and we will be happy to help!
  • I'm unsure about what size to get?
    That's OK, we can support! We have a size guide available here. However if you still have questions, please email or send us a DM on perkypawsco Instagram and we will respond with our advice as soon as possible.
  • Buying Perky Paws Co. as a Gift?
    If you email with your personalised note, we can add this to your order for that extra touch!
  • How to Wash Perky Paws Co. items?
    We recommend hand washing your items with warm water and a bit of mild wash detergent (for tough stains vanish works wonders). Please only hang to dry, do not tumbledry.
  • Do you accept returns?
    Yes, within 14 days of item purchase. We will handle this on a case by case basis. Please read our Returns Policy and ensure you contact us before sending back your order.
  • Faulty Product?
    We will handle this on a case by case basis, and where appropriate will replace the item to keep those happy tails wagging! For more info please check out our Returns Policy page.
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